FAQ

My Hotel Award – Frequently Asked Questions (FAQ)

What is My Hotel Award?

My Hotel Award helps travelers save money and enjoy elite hotel perks. We provide access to Marriott MMP/MMF forms, points booking service, Hilton and GHA upgrades, and virtual mattress runs.

What’s the difference between MMF and MMP?

  • MMF (Friends & Family Rate): Works worldwide, easier to use, with strong discounts.
  • MMP (Employee Family Rate): Usually cheaper, but in some Asian countries (Japan, Korea, China, Singapore, Hong Kong), hotels may be stricter at check-in. Works smoothly in the US and Europe.

What is a Virtual Mattress Run?

A virtual mattress run lets you earn elite nights and points without physically staying at the hotel. We arrange bookings under your account that count toward status, helping you achieve or maintain Platinum, Titanium, or higher.

What information do I need to provide?

Depending on the service, we may need:

  • Full name (matching your account)
  • Marriott/Hilton/Wyndham account number (if applicable)
  • Email (sometimes a new one, if a new account is required)
  • Login details or verification codes sometimes (for upgrades)

How long does a status upgrade take?

Upgrades are usually completed within 3–7 business days, though some products tied to suppliers may take a little longer.

What is your refund policy?

  • MMP/MMF forms are non-refundable once issued, since they reduce the employee’s quota.
  • Status upgrades/bookings: Refunds may be issued if we cannot deliver.

How can I save even more on my trip?

You can also earn cashback on hotel bookings with Rakuten.

How Rakuten works:

  1. Sign up for free.
  2. Search Hilton, Marriott, Expedia, etc.
  3. Book as normal through Rakuten.
    Rakuten tracks your booking and pays you real cash (via PayPal, check, or gift card). New users often get a $30 welcome bonus after their first purchase.

👉 Join Rakuten Here

How can I check the status of my order?

You will automatically receive email updates. If you haven’t, please contact us directly with your order number.

What benefits come with Hilton Diamond status?

Hilton Diamond members enjoy:

  • Free breakfast
  • Executive lounge access
  • Enhanced room upgrades (subject to availability)
  • Late checkout
  • Bonus points

What should I do if I don’t see my credits or status applied?

Please allow a few business days. If the update still hasn’t appeared, contact us with your order details.

Do you guarantee room upgrades with Platinum, Titanium, or Diamond?

No, upgrades are subject to hotel availability. We suggest checking in early and politely asking the front desk.

Do elite night credits from MMF, MMP, or Virtual Mattress Runs count toward lifetime status?

Yes, they count toward Marriott lifetime status progress.

How many rooms can be booked with MMP?

Usually one room per night, though some hotels may allow two. This varies by property.